Privacy Policy

Introduction

This Privacy Policy sets out the approach which Likewize will take in relation to the treatment of your Personal Information. It includes information on how Likewize collects, uses, discloses and keeps secure, your Personal Information. It also covers how Likewize makes the Personal Information it holds available to you for access and correction by you in the event that such information is inaccurate or incomplete.

Likewize may collect the following types of Personal Information: the customer’s name, email address, mail address, user name and password and any faxes or mail sent to us and the IMEI numbers of any mobile device used in any transaction with Likewize, and other information that clients may provide in their course of communication with Likewize.

This Personal Information can sometimes include identification information to comply with relevant second hand trading legislation and your rights or title to sell goods to Likewize in addition to financial information pertaining to the financial processing of a transaction

We may also use 'cookies' which will collect information about you such as your IP address and how you have used our website - this is discussed further below (see 2.7 below).

This Privacy Policy has been drafted having regard to Likewize's obligations under the Privacy Act 1988 (including the Australian Privacy Principles) as that Act or those principles may be updated from time to time (the “Privacy Act”).

Contacting Likewize

If you require further information regarding Likewize's Privacy Policy, you can contact our Privacy Officer on:

Telephone: (03) 8623 0300
Email: privacy@likewize.com
Address: Level 9, South Tower, 485 La Trobe Street, Melbourne, Victoria, Australia 3000
Attention: Likewize Privacy Officer

Capitalised terms are defined in the Glossary at the end of this Privacy Policy.

Collection
1. Likewize will only collect Personal Information where the information is necessary for Likewize to perform one or more of the functions or activities set out in this Privacy Policy, or if the function or activity is not set out in this Privacy Policy, when we ask for consent to collect your Personal Information for that function or activity. In this context, "collect" and "collected" means gather, acquire or obtain information which qualifies as "Personal Information" under the Privacy Act which in broad terms is information which contains details about you which identify you or from which you are identifiable or you can be identified (see glossary for the full definition). Normally we collect information from you directly, unless it is unreasonable or impracticable to do so. In some instances, we may collect or be provided with, your Personal Information indirectly from or through a third party, where you have authorised us to do so.
2. Likewize collects Personal Information primarily to supply customers with the services it or its related companies have contracted to supply to that customer, and/or to purchase goods from, or sell goods to, its customers and to deal in secondhand goods. But Likewize also collects and uses Personal Information for secondary purposes including
  1. business planning and development; and
  2. to provide individuals with information about Likewize’s other services, as well as the services of other related companies.
3. Likewize will take reasonable steps to notify you of the matters listed below at the point in time where we are collecting any Personal Information from you:
  1. the main reason that we are collecting Personal Information (this reason will be the “Primary Purpose”);
  2. other related Uses or Disclosures that we may make of the Personal Information (to the extent not set out in this Privacy Policy) (“Secondary Purposes”);
  3. our identity and how individuals can contact us, if this is not obvious;
  4. that individuals can access and correct the Personal Information that Likewize holds about them;
  5. where applicable, any law that requires the Personal Information to be collected; and
  6. the consequences (if any) for the individual if all or part of the Personal Information is not provided to Likewize.
4. Likewize will not collect Sensitive Information from individuals except with consent and only where it is necessary for Likewize to collect such information for an activity or function
Use
1. Likewize Uses Personal Information primarily to supply customers with the services it or its related companies have contracted to supply to that customer, and/or to purchase goods from or sell goods to its customers as noted in 1.2 above.
2. Likewize will obtain your consent for Use of Personal Information for specific Secondary Purposes at the time of collection, unless such Use is identified in this Privacy Policy or is a related Secondary Purpose which would be within your Reasonable Expectations.
3. Regardless, Likewize will only use or disclose Personal Information about you:
  1. in accordance with this Privacy Policy;
  2. for any other purpose communicated to you at or near the time your Personal Information is collected;
  3. as permitted or required by law (this includes Use to avoid an imminent threat to a person's life or to public safety). It may also use Personal Information for reasons related to law enforcement or internal investigations into unlawful activities;
  4. if we believe it necessary to provide you with a service you have requested;
  5. to implement our service;
  6. to protect the rights, property or personal safety of another Likewize client, any member of the public or Likewize;
  7. if some or all of the assets and operations of our business are or may be transferred to another party by way of sale of some or all of the business; or
  8. if you have provided your consent to such use or disclosure.
4. With your consent, Likewize may also use your personal information to send you Direct Marketing to notify you of special offers or promotions or ask you to participate in customer surveys or to provide information about our goods or services. If you do not wish to receive such communications from us, you may elect to Opt Out (see glossary) from further Direct Marketing by selecting the "UNSUBSCRIBE" or "OPT OUT" option in the Direct Marketing communication or sending us an email at privacy@likewize.com or SMS response to any SMS communications, asking that you be removed from our Direct Marketing list. If an individual Opts Out of all Direct Marketing the Opt Out will be respected by Likewize and all its Related Bodies Corporate and we will no longer use your Personal Information for Direct Marketing.
5. Likewize will not, if collected, use Sensitive Information for Direct Marketing.
6. Likewize will not use Personal Information without taking reasonable steps to ensure that the information is accurate, complete and up to date.
7. When you come to a Likewize website, our server attaches a small text file to your hard drive — a cookie. A “cookie” assigns you a unique identifier so that we can recognise you each time you re-enter the website, so we can recall where you’ve previously been on our site, and which keeps track of the pages you view on the website. Cookies help us deliver a better website experience to our users.
8. This information collected by using a cookie is sometimes called “clickstream”. We use this information to understand how our users navigate our websites, and to determine common traffic patterns, including what site the user came from. We may use this information to make site navigation and product recommendations, and to help redesign our Site in order to make your experience on our Site more efficient and enjoyable. We may also use this information to better personalize the content, banner ads, and promotions that you and other users will see.
9. You also have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies you will be unable to use those services or engage in activities that require the placement of cookies. Certain aspects of the Site may not function properly if you set your browser to reject all cookies.
Disclosure
1. Likewize may Disclose Personal Information to related or unrelated third parties if you have consented to that Disclosure.
2. Likewize may Disclose Personal Information between Related Bodies Corporate. Where information is Disclosed to such a Related Body Corporate, that Related Body Corporate is bound by the original Primary Purpose for which the information was collected.
3. We also use service providers to help us maximise the quality and efficiency of our services and our business operations. This means individuals and organisations outside of Likewize, such as mail houses, information technology service providers, website hosts and back-up service providers, will sometimes have access to Personal Information held by Likewize and may use it on behalf of Likewize. We ensure that our contracts with our service providers require them to adhere to strict privacy guidelines and to only Use your Personal Information for authorised purposes under the Privacy Act.
4. Likewize may Disclose Personal Information to law enforcement agencies, government agencies, courts or external advisers where permitted or required by law.
5. Likewize may Disclose Personal Information to avoid an imminent threat to a person's life or to public safety.
6. Except for Disclosure for a Primary Purpose or for a related Secondary Purpose or where your consent has been obtained to such Disclosure, Likewize will not Disclose your Personal Information otherwise than in accordance with the exceptions set out at 3.1 to 3.5 above.
Data security
1. Likewize will review, on an ongoing basis, its collection and storage practices to ascertain how improvements to security and protection of Personal Information can be achieved.
2. Your Personal Information is protected when it comes into our possession regardless of whether it is in electronic or hard copy format, in accordance with the Privacy Act and industry accepted security standards which are implemented and updated in accordance with the manufacturer's or licensor's recommendations. This includes physical security at our premises and any storage electronically on servers is situated in protected and controlled facilities. Certain information you provide such as financial information, bank account or credit card information, is encrypted via SSL and remains securely encrypted while in Likewize’s possession, until the moment when it is used to make payment and is then re-encrypted and held securely until it is no longer required for internal or regulatory purposes when it will be destroyed.
3. You should note that, except in the case of information entered via SSL, information you transmit across public internet or other facilities may not be secure and Likewize will not be responsible for or liable for any loss you suffer during transmission. Once the Personal Information you have transmitted to us has passed through our firewall or otherwise into our control, it is then that our responsibility to ensure that it is treated in the manner required under this Privacy Policy arises. If we transfer your Personal Information to another entity, we will only do so in accordance with this Privacy Policy and in a manner that is secure as between Likewize and that other entity.
4. Likewize will, to the extent technically practicable, destroy or de-identify Personal Information once it is no longer required by us for Use, within as short a time as is reasonably possible (taking into account any specific requirements of its clients), unless the law requires otherwise
5. Likewize will only allow our employees and contractors access to your Personal Information in order to perform their duties and obligations and we will take all reasonable steps to ensure that those employees and contractors handle your Personal Information in a manner that is consistent with this Privacy Policy and Likewize's legal responsibilities in relation to privacy.
6. You should note that whilst our website may link to other websites, those other websites are not under our control and we are not responsible for the conduct of the operator of those websites including how they handle and protect your Personal Information. Before accessing those websites, we recommend you review the terms and conditions of or access to such websites including the relevant privacy policy or provisions.
Complaints or questions
1. Individuals wishing to make an inquiry or complaint regarding privacy should do so by contacting the Likewize Privacy Officer, whose contact details appear at the beginning of this Privacy Policy. If you make a complaint or if we become aware of any concern or problems concerning our privacy practices, we will contact you about the issue, investigate the issue, and take all reasonable steps to work with you to resolve that issue.
2. Likewize websites will contain a prominently displayed privacy statement and will include a copy of this Likewize Privacy Policy.
Access and correction
1. Likewize will allow you to have access to its records containing your Personal Information in accordance with the Privacy Act. This will usually take the form of Likewize providing you with a copy of the information held. Any request for such information should be through the Likewize Privacy Officer whose contact details are set out at the beginning of this Privacy Policy.
2. A fee may be charged for providing access however we will advise you of the likely cost in advance and will aim to supply the information within a reasonable period.
3. If your Personal Information is inaccurate, out of date, incomplete, irrelevant or misleading, you may contact us by e-mail and we will correct our records containing your Personal Information as soon as practicable unless there is a reason why we cannot amend it. If you would like your Personal Information deleted, please let us know by using the Likewize Privacy Officer's e-mail address and we will take all reasonable steps to delete it unless we need it for legal, auditing or internal record keeping.
Client Information
1. Likewize may from time to time have access to Personal Information belonging to customers of one of its clients.
2. Notwithstanding anything else in this Privacy Policy, Likewize shall deal with such Personal Information in accordance with the relevant Client Privacy Policy and to the extent that there is any inconsistency between the Client Privacy Policy and this Privacy Policy the Client Privacy Policy shall prevail.
3. Likewize acknowledges that to the extent that Likewize is aware that any Client Privacy Policy is inconsistent with the Privacy Act that it will seek to address such inconsistency with the client immediately and if such inconsistency is not addressed in a timely manner Likewize shall cease to have access to the relevant Personal Information for that particular client.
Transferring information overseas
1. Likewize will take reasonable steps to limit the amount of Personal Information it sends to unrelated parties overseas but may need to disclose your Personal information outside of Australia to our Related Body Corporates and to service providers as noted in 3.3 above. Currently, the countries to which we transfer information include Singapore, Hong Kong, Malaysia, the United States, Canada and France.
2. If Personal Information must be sent by Likewize outside of Australia, Likewize will require the overseas organisation receiving the information to provide a binding obligation that it will handle that information in accordance with the Privacy Act and this Privacy Policy, including as part of a services contract.
Glossary
Client Privacy Policy means the privacy policy of a Likewize client.

Direct Marketing means the marketing of products or services through means of communication including written, verbal, physical or electronic means. The services which are marketed may be those of Likewize or a Related Body Corporate or those of an independent third party organisation.

Disclosure generally means the release of information outside Likewize, including under a contract to carry out an "outsourced function".

Health Information means:
1. information or an opinion about:
  1. the health or a disability (at any time) of an individual; or
  2. an individual's expressed wishes about the future provision of health services to him or her; or
  3. a health service provided or to be provided to an individual,
  that is also Personal Information; or
2. other Personal Information collected to provide or in providing a health service; or
3. other Personal Information about an individual collected in connection with the donation or intended donation by the individual of his or her body parts or body substances.
Likewize means Likewize Australia Pty Ltd ACN 111 399 752.

Opt Out means a means by which an individual can request not to receive further Direct Marketing.

Personal Information is defined in the Privacy Act but generally, means information or an opinion (including information or an opinion forming part of a database), whether true or not and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained from the information or opinion, including but not limited to, credit information in relation to an individual.

Primary Purpose is the dominant or fundamental reason for information being collected in a particular transaction.

Reasonable Expectation means a reasonable individual's expectation that their Personal Information might be Used or Disclosed for a particular purpose.

Related Body Corporate means that where a body corporate is:
1. a holding company of another body corporate;
2. a subsidiary of another body corporate; or
3. a subsidiary of a holding company of another body corporate,
the first mentioned body corporate and the other body corporate are deemed to be related to each other.

Sensitive Information means:
1. information or an opinion about an individual's:
  1. racial or ethnic origin; or
  2. political opinions; or
  3. membership of a political association; or
  4. religious beliefs or affiliations; or
  5. philosophical beliefs; or
  6. membership of a professional or trade association; or
  7. membership of a trade union; or
  8. sexual preferences or practices; or
  9. criminal record,
  that is also Personal Information; or
2. Health Information about an individual.
SSL means Secure Sockets Layer

Use means the handling of Personal Information within Likewize