Shipping and Returns Policy

Likewize is the operator of https://www.accessories.optus.com.au/. By placing an order through our website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

   The stock availability displayed on the product pages on our website is based on inventory levels at the time of order placement. In the unlikely event of a stock discrepancy and we are unable to fulfil your order, we will contact you to confirm if you’re happy to await restocking of the back ordered item or if you would prefer for us to process a refund.

   Please be aware that lithium products (such as Power Banks) can only be sent via Regular Post due to being a restricted category (UN3480).

2. Shipping Costs

   Shipping costs are calculated during checkout based on type of delivery selected. All standard deliveries are FREE. Same day delivery for select product to Sydney and Melbourne metro locations will incur a charge of $20.00. Where applicable payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. Delivery Times

   Your order will be delivered Monday – Friday between 9 am – 5pm

4. Transit Time

   All orders placed before 5 pm AEDST are dispatched the next business day depending on the stock availability. Delivery time frames are not guaranteed and are rough estimations given to us by our allocated couriers. Delivery is only available from Monday to Friday, 9:00am - 5:00pm. Our courier companies cannot deliver within allocated time frames. Our delivery times can vary based on your location. Please see below as a guide for FREE standard deliveries.

   Destination State	Estimated Delivery Time - Home Delivery
   Queensland	1-8 business days
   New South Wales Regional & Rural Areas	3-6 business days
   Sydney	1-5 business days
   Victoria Regional & Rural Areas	3-6 business days
   Melbourne	1-5 business days
   Australian Capital Territory	4-7 business days
   South Australia	3-7 business days
   Tasmania	5-10 business days
   Northern Territory	7-14 business days
   Western Australia	7-14 business days

5. Order cutoff times and dispatch

   Orders placed before Midday AEDST for same day delivery to Sydney and Melbourne metro locations will be dispatched the same day. Orders placed before 5 pm AEDST for standard delivery, orders will be dispatched the next business day.

   Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

6. P.O. Box Shipping

   Likewize will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

7. Delivery Time Exceeded

   While we will endeavour to deliver your order as soon as possible, our courier partners including Startrack and Australia Post have advised that there may be delays with deliveries due to COVID-19. We appreciate your patience and understanding.

8. Tracking Notifications

   Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

9. Returns

   Likewize will happily honour any valid warranty claims as stated on our Warranty Policy. Once Likewize receives and verifies that you have satisfied the conditions that entitle you to make a claim in respect of your Product under the Likewize 24-Month Limited Warranty, you are eligible for one (1) of the following:

   1. a replacement product; or
   2. a refund for the original purchase price (plus applicable taxes).

   If you elect to receive a replacement product, Likewize will replace your Product with an alternative product when you make a claim under the Likewize 24-Month Limited Warranty.

   When Likewize provides you with a replacement product or refund for the original purchase price (plus applicable taxes), ownership of your returned Product will be immediately transferred to Likewize.

10. Parcels Damaged In Transit

    If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

11. Cancellations

    If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

12. Customer service

    For all customer service enquiries, please email us at optus.accessories@likewize.com or call us on 1300 773 777